We will accept returns within 30 days of the original purchase only if the product was purchased directly from our website (www.yellowjacketcase.com) or an authorized Yellow Jacket* dealer.
The Yellow Jacket™ Team’s top priority is to make sure you are 100% satisfied with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Yellow Jacket™ within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) for warranty issues or receiving a refund for the full amount of the original purchase price. Yellow Jacket™ does not have an upgrade policy and can not allow exchanges for another product. Refunds on returned items will be issued in the matching payment form of the original purchase. Refunds are for products only, as shipping charges are non-refundable. If payment was made by credit/debit card, once we receive the product we will credit your account.
Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
Please carefully read the conditions below. If conditions are not met, Yellow Jacket™ reserves the right to refuse the return or to charge a restocking fee of 20%.
Please note that Yellow Jacket™ does not permit the return of or offer refunds for the following products:
Items marked as FINAL SALE
All returned items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return.
Faulty items may be repaired or exchanged at our discretion for the equivalent model.
Any merchandise missing the original Universal Product Code (UPC) cannot be returned.
The shipping costs for returned items (other than those that are defective/faulty) is the customer's responsibility.
NOTE: Yellow Jacket™ recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Yellow Jacket™ or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Non-functioning (NF) Product: Failure Out of the Box
A Yellow Jacket-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call Yellow Jacket™ Technical Support at 225-308-9002 within 10 calendar days of the invoice date. Yellow Jacket™ Technical Support will determine whether the product is NF and offer you the following options:
Replacement: Yellow Jacket™, at its expense, will ship another of the same product. Yellow Jacket™ Technical Support will put you in touch with a Yellow Jacket Customer Support Representative who will arrange for the NF product's return and a replacement.
Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
**Depending on the issues you are experiencing, we may request that you send us a short video that demonstrates these issues. Since it is sometimes difficult to try to understand what the issue is without seeing it, we strongly suggest sending in a video. The video can be shot using your iPhone, or if your iPhone is needed in the video, you can shoot it with a friend's phone. Once we are able to see the issue, and if we establish that your Yellow Jacket™ case is in fact defective, we will honor our policy and email you a shipping label for you to return your defective product to us. Once we receive the returned product, we will send you a replacement. **
If you do not wish to submit a video, Yellow Jacket™ will not be responsible for providing a return label. Returning the defective product for replacement will be at the expense of the customer, please let us know if this is the case.
If Yellow Jacket™ Technical Support determines that a returned product is not NF, Yellow Jacket™ will apply Yellow Jacket's standard product warranty to the product. Further, if Yellow Jacket™ determines that you have misrepresented a returned product's condition and that the product is not NF, Yellow Jacket™ may impose up to a $50 handling fee.
How to return or exchange an item
In order to return an item you will need to fill out an RMA form. Email firstname.lastname@example.org to request a form.
To receive a return label for your purchase, we ask that you send us a video recording and/or picture of your Yellow Jacket™ case that demonstrates the issues you are experiencing. Since it is sometimes difficult to try to understand what the issue is without seeing it, we strongly suggest sending in a video and/or picture. The video and/or picture can be taken using your iPhone, or if your iPhone is needed in the video, you can shoot it with a friend's phone. Once we are able to see the issue, and if we establish that your Yellow Jacket™ case is in fact defective, we will honor our policy and email you a shipping label for you to return your defective product to us.
**You can submit the video in the same form you fill out to request an RMA, just click "Attach File" on the bottom left of the form.**
If you choose not to send a video and/or picture, you will be responsible for return shipping costs. We also ask that you print, fill out THIS FORM and iclude it with your returned product.
Once we receive the returned product, we will send you a replacement.
Yellow Jacket™ will not accept returns without prior authorization and an RMA number. If you have problems or questions, email our Customer Support at email@example.com.
Place the original package, including all of the accessories, manuals and pieces, into a shipping carton.
Include the attached form to your package, as well as the invoice. If faulty, please specify the defect.
Please do not place stickers or shipping labels on the original manufacturer's package.
The RMA number must be clearly written on the outer box. If you received a pre- paid shipping label from Yellow Jacket via email, please print the label and tape it to the carton.
Return shipping charges are the responsibility of the customer if it is for an exchange not relating to a non-functional product. To expedite your return shipment, we recommend you ship your package via USPS priority mail with a tracking number. We cannot accept C.O.D. deliveries and are not responsible for lost or damaged packages.
Please allow 2-3 days from date we receive the returned package for us to process your return.
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.
All return shipping charges must be prepaid.
Send pre-authorized returns to:
Yellow Jacket, LLC
7516 Bluebonnet Ste 171
Baton Rouge, LA 70810
*Yellow Jacket, LLC return policy as stated above is not applicable to any Partners of Yellow Jacket, LLC (i.e. Resellers, Distributors, VARS, etc.). To obtain more information about our Partners return policy, please contact your Account Executive for more details.